Refund and Return Policy
Last Updated: September 3, 2026
At Emerald Legacy, we want you to be confident in every purchase. Our games and merchandise are produced and packaged with care, and we stand behind what we sell.
Please review the policy below before making a purchase.
GAME RETURNS
Unopened Emerald Legacy games may be returned within 30 days of delivery.
To qualify for a return, the game must be:
- Unopened and unused
- In its original packaging
- In resalable condition
- Accompanied by proof of purchase from Emerald Legacy
Once an Emerald Legacy game has been opened, the sale is final, except when the game arrives damaged, defective, incomplete, or incorrect.
Because Emerald Legacy contains numerous cards, game pieces, dice, currency, and other components, we cannot accept opened games for change-of-mind returns.
DAMAGED, DEFECTIVE OR INCOMPLETE GAMES
We want your Emerald Legacy experience to be right from the start.
If your game arrives damaged, defective, contains missing components, or you receive the wrong product, please contact us at info@emeraldlegacyclub.com within 7 days of delivery.
Please include your:
Order number, name, description of the issue, and photographs showing the problem.
After reviewing the issue, we may replace the game or issue a refund, as appropriate.
Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection law.
APPAREL RETURNS
Eligible apparel may be returned within 30 days of delivery.
Returned apparel must be unworn, unwashed, unused, and in its original condition with any original tags and packaging.
Items showing signs of wear, washing, alteration, damage after delivery, odors, stains, or other evidence of use may not be accepted.
Certain limited-edition releases, special drops, promotional products, clearance merchandise, or other items specifically identified as Final Sale at the time of purchase cannot be returned for a change of mind.
If an apparel item arrives damaged, defective, or incorrect, contact us and we'll work to make it right.
RETURN AUTHORIZATION
Please contact info@emeraldlegacyclub.com before returning any product.
Do not send a return without first contacting us. Unauthorized returns may not be accepted or processed.
If your return is approved, we will provide instructions for sending your item back.
RETURN SHIPPING
For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated by Emerald Legacy.
If we sent you the wrong product or your product arrived damaged or defective, Emerald Legacy will provide appropriate instructions regarding return or replacement shipping.
Original shipping charges are generally non-refundable for voluntary returns, except where required by law.
REFUNDS
Once an eligible return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method. Processing times after we issue a refund may vary depending on your bank, credit-card issuer, or payment provider.
We reserve the right to deny a return that does not satisfy this policy, subject to applicable law.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at info@emeraldlegacyclub.com.
We cannot guarantee cancellation after an order has entered fulfillment or shipped.
If we are unable to ship merchandise within the timeframe promised to you, applicable federal requirements concerning delayed shipments, cancellation, and refunds will apply. Federal rules generally require online sellers to have a reasonable basis for their advertised shipping timeframe and provide cancellation/refund options when they cannot meet applicable shipping deadlines.
LOST OR STOLEN PACKAGES
If tracking indicates that your package was delivered but you cannot locate it, please contact the shipping carrier and then contact us so we can review the situation.
Emerald Legacy will evaluate lost-package claims individually based on the available tracking and delivery information.
Nothing in this section limits rights available under applicable law.
PURCHASES FROM OTHER SELLERS
This policy applies only to products purchased directly through the Emerald Legacy website.
Products purchased from an authorized retailer, event vendor, affiliate location, or other third-party seller are generally subject to that seller's applicable return and refund policies.
LEGACY SALES NETWORK
Participation in the Legacy Sales Network does not independently give an affiliate, sales representative, ambassador, or other participant authority to approve refunds, returns, exchanges, discounts, credits, or other remedies on behalf of Emerald Legacy unless expressly authorized by Green Horizon Press LLC.
Returns for purchases made through Emerald Legacy, including purchases attributed to an affiliate link or referral, are governed by this Refund & Return Policy.
ABUSE OF THE RETURN POLICY
Emerald Legacy reserves the right, to the extent permitted by law, to reject fraudulent or abusive return requests, including returns involving products that have been used, altered, intentionally damaged, or materially different from the product originally shipped.
QUESTIONS?
We're here to help.
For questions regarding an order, return, exchange, damaged product, or missing component, contact us at: info@emeraldlegacyclub.com